Return Policy
Return Policy
General terms and conditions
- You can return products within 14 days of receipt.
- Returns are at your own expense, unless the product is defective.
- The product must be returned in its original condition and packaging.
Return procedure for non-defective products
- Please contact our customer service to register your return.
- Pack the product carefully in the original packaging.
- Please return the product at your own expense to the specified return address.
Refund
- Upon receipt of the returned product, we will refund the purchase price.
- We reserve the right to withhold a portion of the purchase price if:
- The product is no longer in new condition
- There are parts missing
- The condition of the product reasonably makes resale difficult
Defective products
- In case of a defective product, we will reimburse the shipping costs for returning it.
- Please contact our customer service first for instructions and a return label.
Exceptions
This return policy does not apply to:- Custom made or personalized products
- Sealed products that cannot be returned for hygienic reasons